Privacy Policy

1. Introduction

Finborough Park Business Club ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

This policy applies to all users of our website, including visitors, registered members, and business owners listed in our directory.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, company details
• Business Information: Business name, description, contact details, services offered, location
• Profile Information: Professional background, networking preferences, areas of interest
• Event Registration: Attendance preferences, dietary requirements, guest information
• Communication: Messages sent through our contact forms or event communications
• Reviews and Feedback: Reviews of businesses, event feedback, testimonials
• Payment Information: Billing details for paid events or premium services

2.2 Information We Collect Automatically

When you use our website, we automatically collect:

• Usage Data: Pages visited, time spent, click patterns, referral sources
• Device Information: IP address, browser type, device type, operating system
• Location Data: General location based on IP address (not precise location)
• Cookies and Tracking: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information from:

• Social media platforms when you interact with our content
• Business verification services for directory listings
• Event partners or venues
• Payment processors for transaction processing

3. How We Use Your Information

3.1 Primary Uses

We use your information to:

• Provide Services: Operate our business directory, process registrations, facilitate networking
• Account Management: Create and manage your account, authenticate users, provide support
• Communication: Send confirmations, updates, newsletters, and event notifications
• Business Directory: Display business listings, manage reviews, facilitate customer connections
• Event Management: Process registrations, send confirmations, manage attendee lists
• Personalization: Customize content, recommendations, and user experience

3.2 Marketing and Promotions

With your consent, we may use your information to:

• Send promotional emails about events and offers
• Notify you about new business listings that may interest you
• Share member success stories and networking opportunities
• Invite you to exclusive events and workshops

You can opt out of marketing communications at any time using the unsubscribe link or your account settings.

3.3 Legal and Safety

We may use your information to:

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our terms and conditions
• Resolve disputes and provide customer support

4. Information Sharing and Disclosure

4.1 Public Information

Some information is publicly displayed by design:

• Business listings and contact information
• Reviews and ratings (with reviewer names or initials)
• Event attendance lists (if you opt in)
• Professional networking profiles (with your permission)

4.2 Service Providers

We share information with trusted third parties who help us operate our services:

• Email Services: Brevo (for email delivery and marketing)
• Analytics: Website analytics and performance monitoring
• Payment Processing: Secure payment handling for events and services
• Cloud Hosting: Website hosting and data storage
• Customer Support: Help desk and communication tools

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Cooperate with law enforcement investigations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security and Protection

5.1 Security Measures

We implement appropriate technical and organisational measures to protect your information:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and system updates
• Monitoring: Continuous monitoring for security threats
• Staff Training: Privacy and security training for our team

5.2 Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

You can request deletion of your personal information, subject to certain legal and business requirements.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

6.2 Communication Preferences

You can control communications by:

• Using unsubscribe links in emails
• Updating preferences in your account settings
• Contacting us directly to opt out
• Choosing notification preferences for different types of content

6.3 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie preference centre (where available)
• Third-party opt-out tools

See our Cookie Policy for more details.

7. International Data Transfers

Your information may be processed and stored in countries outside of the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "last updated" date at the top of this policy
• Sending email notifications for material changes
• Providing prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or have privacy concerns, please contact us: